Comprehensive Communication

Comprehensive Communication is a dynamic two-day training course focused on helpline skills, ideal for both newcomers to the helpline sector and experienced individuals handling calls from the public. This course offers a foundational overview of essential communication skills, including active listening, effective questioning techniques, setting boundaries, and gracefully concluding a call.

 

 

 

 

On the second day, we will concentrate on addressing more specific types of challenging callers, including those who are distressed, angry, or repetitive. You'll learn techniques to apply your communication skills effectively, fostering a positive engagement during calls.

Join us for our courses, available for individual participants or tailored specifically for your team's needs! 

Our open courses are available on:

18th & 26th June 2025

9th &16th Oct 2025

 

 

Course Information

 

  • This is a two day course 
  • We deliver over the two days a comprehensive guide to the key skills to respond to calls received on a remote service. 
  • This course is ideal for a new starter or someone looking to refresher their skills. Ideal for teams who want to deliver a consistent approach.
  • We aim for a maximum of 12 participants per course
  • We can deliver this online or in person
  • Our fee for one participant is from £95 per one day
  • We offer a group booking fee for more than ten participants
  • Our regular course time is from 10.00am till 4.00pm, with break for lunch and comfort.
  • Each course is supported with a workbook
  • Our courses aim to be engaging and interactive. We use a range of tools; animations, sound clips, case studies, quiz and discussions. 
  • We can be flexible on all aspects of the course. Please do email to arrange for a chat on the content, or dates for delivery of this course.

 

Skills Training Provider in London and Worldwide


 

If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find out more about Comprehensive Communication.

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