Comprehensive Communication is a two day interactive skills training course; perfect for those new to the helpline sector, as well as those who are looking to refresh their knowledge and key skills. The course provides an introduction to the core skills you will need to develop such as active listening, questioning techniques, managing boundaries and how to end a call.
The focus on the second day is how to respond to more specific types of challenging callers. Whether this is someone who is distressed, angry or repeating themselves. We’ll provide you with techniques to respond using your communication skills training to enable a positive call engagement.
Our courses are available for individual attendance or we can deliver a bespoke course for your team.
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