Comprehensive Communication

Comprehensive Communication is a two day interactive skills training course; perfect for those new to the helpline sector, as well as those who are looking to refresh their knowledge and key skills. The course provides an introduction to the core skills you will need to develop such as active listening, questioning techniques, managing boundaries and how to end a call.





The focus on the second day is how to respond to more specific types of challenging callers. Whether this is someone who is distressed, angry or repeating themselves. We’ll provide you with techniques to respond using your communication skills training to enable a positive call engagement.

Our courses are available for individual attendance or we can deliver a bespoke course for your team.

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Course Information


Day one

 7 Sept 2021

Day two

 14 Sept 2021

 Day one

 12 Oct 2021

 Day two

 19 Oct 2021

Day one

9 Nov 2021

Day two

16 Nov 2021

Day one

7 Dec 2021

Day two

14 Dec 2021

Max. no of people






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If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find out more about Comprehensive Communication.

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