Helplines... How To

It is never as easy as 1,2,3. Setting up a service can be demanding, time consuming and hectic. There are many different components to create and complete before a service is live. We are offering this session to provide a framework to ensure all the different segments of a service are considered.





This is an opportunity to work with others in a similar position and to work through how you would like your service to be delivered. The session will provide time to consider how you will support your staff, which channels to deliver and the policies and procedures required to ensure they work for your service.

Our courses are available for individual attendance or we can deliver a bespoke course for your team.

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Course Information


22 June 2022

20 July 2022

03 Aug 2022

08 Sept 2022 

05 Oct 2022

02 Nov 2022

07 Dec 2022

Max. no of people




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If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find out more about our Support Surgery.

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