Launch Your Helpline with Confidence: A Complete Framework for Success
Setting up a helpline is never as simple as 1-2-3. It's demanding, time-consuming, and requires careful planning. Helplines: How To provides a clear framework to ensure every critical component is considered before your service goes live.
This interactive session gives you the opportunity to work through your vision, collaborate with others in similar roles, and design a service that meets your goals. You will explore how to support staff, choose the right channels, and implement policies and procedures that ensure quality and consistency.
Learning Outcomes
Building the Foundation
Key elements for launching a successful helpline.
Staff Support Strategies
How to prepare and sustain your team.
Channel Selection
Choosing the right platforms for your audience.
Policies & Procedures
Creating frameworks that work for your service.
Ready to design a helpline that makes an impact?
Discover practical tools and guidance to build a helpline that works for your team and those you support.
