Master the Language of Live Chat: Engage, Respond, and Connect Effectively
Live chat is rapidly becoming a preferred communication channel for service users and organisations. Language of Livechat is a one-day interactive training course designed to help workers excel in this medium.
You will discover the key differences between live chat and other channels, learn how to structure conversations, and practice techniques to identify and respond to user needs. This course also focuses on maintaining tone, language, and boundaries to ensure consistent, high-quality engagement.
Learning Outcomes
Core Skills for Live Chat
Active listening, questioning techniques, and chat structure.
Managing Conversations
How to maintain tone, avoid assumptions, and set boundaries.
Ending Chats Gracefully
Techniques for positive closure and user satisfaction.
Threads of Engagement
Language and tone strategies that run through every conversation.
Ready to elevate your live chat communication?
Learn practical techniques to engage, support, and resolve enquiries effectively via live chat.
