Turn Data into Impact: Master Outcome Measurement for Your Helpline
Optimising Your Outcomes is a practical, CPD-accredited course designed to help helpline professionals unlock the power of data. You will explore both quantitative and qualitative call data, discover how to interpret insights, and learn proven methods for measuring outcomes—such as caller surveys and feedback calls.
Through real-world case studies and interactive exercises, you will gain a comprehensive understanding of how to capture meaningful outcomes and show case the true impact of your helpline.
Learning Outcomes
Data Analysis Basics
Understand how call data reveals caller needs and trends.
Outcome Measurement Techniques
Explore surveys, feedback calls, and their advantages.
Case Study Insights
Learn how different data collection methods define impact.
Practical Application
Build strategies to maximise the value of your data.
Ready to transform your data into actionable insights?
Discover how our expertise can help you turn complex data into clear, meaningful insights.
