In Outcome Opportunities we examine your quantitative and qualitative call data and how these can provide insights into your callers. We explore current methods of measuring outcomes such as caller surveys and feedback calls. Each technique has its own advantages, and we’ll look at how it can be best utilised to be most effective for your organisation.
Working with case studies to explore different data collection, how these can help capture outcomes, and in turn define the helpline’s impact. A practical interactive driven course to gain a comprehensive understanding of how best to maximise the data gained from callers.
Our courses are available for individual attendance or we can deliver a bespoke course for your team.
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