Webinars / Support Surgery

Our webinar series will provide a quick deep dive by shining a spotlight on key topics or sharing knowledge on a support or response mechanism. We commence with differentiating between your personal and professional boundaries and the importance of self-care.

 

 

 

 

It can often be helpful to have another view, and our support surgeries are your opportunity to ask a question. Each 30 minute session is an individual consultation with the aim to cover one question. Previous conversations with helpline officers and managers have covered; how to manage a repeat caller, what to include in a volunteer induction programme or how many responses are required to collect to make a survey viable.

Our courses are available for individual attendance or we can deliver a bespoke course for your team.

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Webinar Information

Dates

Self-Care

 15 Sept 2021

Boundaries

 20 Oct 2021

Self-care

 01 Dec 2021

Max. no of people

30


Price

FREE

Support Surgery Information

Dates

 Morning 10-12

 16 Sept 2021


 Afternoon 2-4

 22 Sept 2021


 Evening 5-7

 29 Sept 2021


Morning 10-12 

 14 Oct 2021


Afternoon 2-4

21 Oct 2021 


Evening 5-7 

 27 Oct 2021


Morning 10-12

 11 Nov 2021


Afternoon 2-4

18 Nov 2021


Evening 5-7

24 Nov 2021

Price

FREE

Book Your Course Now


 

 

If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find out more about our webinars.

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