Support Surgery

It can often be helpful to have another view, and our support surgeries are your opportunity to ask a question. Each 45 minute session is an individual consultation with the aim to cover one question. Previous conversations with helpline officers and managers have covered; how to manage a repeat caller, what to include in a volunteer induction programme or how many responses are required to collect to make a survey viable.

 

 

 

 

If you would an time for a support surgery or more information please contact us.

Our courses are available for individual attendance or we can deliver a bespoke course for your team.

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If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find out more about our webinars.

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