About Our Soft Skills Training in London & Online
Our philosophy is to help you express your authentic voice. We provide the tools and knowledge you need to make the best engagements when you respond to someone. Working in partnership with Kiltti, our aim is to deliver a suite of holistic training to enable you to develop your soft skills and acquire the knowledge required for a quality interaction. Every organisation is unique and our training reflects this. We recognise the sector is diverse and responds to a range of issues with the support of a team of paid workers or volunteers. Our aim is to enable you to make a connection with your caller and provide the response that is required with authenticity and confidence.
We are very mindful of our operator training. Our instructors have over 15 years of experience working in the helpline sector. Flexibility and trust underpin our work and we deliver our training in a facilitative style that is engaging and effective.
We're passionate about our work and we're always available to provide informal support and information.
Our soft skills training courses are available for individual attendance or we can deliver a bespoke course for your team. If you have a question or would like to learn more about helpline skills training in London and online, you can send us a message via the contact us button below
Our Support
Our free support surgery is an excellent opportunity to talk through all helpline issues with specialists who have delivered and managed services. We can provide an objective insight based on our experience and experience of supporting other helplines. It can often be helpful to have another view, and our support surgeries are your opportunity to ask a question.
Each 45 minute session is an individual consultation with the aim to cover one question. Previous conversations with helpline officers and managers have covered; how to manage a repeat caller, what to include in a volunteer induction programme or how many responses are required to collect to make a survey viable.
Please contact us to join the Helpline Managers Forum
or to book a support surgery
Frequently Asked Questions
How are courses structured?
Courses take place from 10am to 4pm with regular breaks. We can deliver these in person or online. We have a range of tools to deliver an engaging day.
How do classes take place?
The courses are delivered in person or online. We use a range of tools to create an interactive learning environment
Do I need to prepare anything?
No. If you have issues or questions you would like to discuss in a shared space, you are welcome to bring these up.
What technology do I need?
You will need a secure internet connection, preferably on a laptop or desktop computer.
What should I do if I cannot access a course?
Please contact us at Authentic Responses and your facilitator will be able to help you.
Are courses accredited?
Yes, many of our courses are accredited and some are in the process. Please check each individual course or use the contact us form to ask your specific question
