Courses

Authentic Responses is a skills training agency based in London. We help organisations and individuals engage and connect with callers in a safe and positive manner. We run a number of operator training courses that will help you assist the distressed, manage your mental health and evaluate your calls.


 

Helplines... How To

Setting up a service can be demanding, time consuming and hectic. If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find ...  more  

Webinars / Support Surgery

It can often be helpful to have another view, and our support surgeries are your opportunity to ask a question. Contact us at Authentic Responses to find out more about our webinar...  more  

Beyond Blue

Beyond Blue focuses on callers who are at risk of suicide. If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find out mor...  more  

Outcome Opportunities

In Outcome Opportunities we examine your quantitative and qualitative call data and how these can provide insights into your callers. If you are interested in helpline skills train...  more  

Reflection and Resilience

Reflection and Resilience is a programme that is focused on you. If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find o...  more  

Comprehensive Communication

Comprehensive Communication is a two day interactive skills training course; perfect for those new to the helpline sector, as well as those who are looking to refresh their knowled...  more