Kindness releases the body’s ‘happy hormones’ – such as serotonin, dopamine, oxytocin, and endorphins – which can counteract the physical effects of stress and bring on the feeling... more
Burnout can affect anyone. We look at the definition, how it is different to other forms of work related fatigue and trauma and tips on how to recover from it. Ideal for those work... more
Language of Livechat is a one day interactive skills training course; perfect for those who have a launched a livechat channel and would like to train their staff and volunteers in... more
Setting up a service can be demanding, time consuming and hectic. If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find ... more
Compassion Fatigue, Burnout or Vicarious Trauma can all impact helpline workers who are responding to complex calls. This course addressed what are the risks and how we can mitigat... more
Beyond Blue focuses on callers who are at risk of suicide. The course address how to respond to suicide callers to your helpline. If you are interested in helpline skills training ... more
In Optimising your Outcomes we examine your quantitative and qualitative call data and how these can provide insights into your callers. If you are interested in helpline skills tr... more
Reflection and Resilience is a programme that is focused on you. We address the impact of responding to challenging calls. If you are interested in helpline skills training in Lond... more
Comprehensive Communication is a two day interactive helpline skills training course; perfect for those new to the helpline sector, as well as those who are looking to refresh thei... more