Courses
Authentic Responses is a London-based training agency specialising in helpline skills training. We support organizations and individuals in fostering safe and positive connections with callers. Our training courses equip you with the skills to assist those in distress, manage your mental well-being, and assess your calls effectively.
Kindness releases the body’s ‘happy hormones’ – such as serotonin, dopamine, oxytocin, and endorphins – which can counteract the physical effects of stress and bring on the feeling... more
Burnout can affect anyone. We look at the definition, how it is different to other forms of work related fatigue and trauma and tips on how to recover from it. Ideal for those work... more
Language of Livechat is a one day interactive skills training course; perfect for those who have a launched a livechat channel and would like to train their staff and volunteers in... more
Setting up a service can be demanding, time consuming and hectic. If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find ... more
Compassion Fatigue, Burnout or Vicarious Trauma can all impact helpline workers who are responding to complex calls. This course addressed what are the risks and how we can mitigat... more
Beyond Blue is a suicide prevention training course. To build confidence and skills to respond to individuals who are at risk of suicide. The course explores the skills that are cr... more
In Optimising your Outcomes we examine your quantitative and qualitative call data and how these can provide insights into your callers. If you are interested in helpline skills tr... more
Reflection and Resilience is a programme that is focused on you. We address the impact of responding to challenging calls. If you are interested in helpline skills training in Lond... more
A two day interactive helpline and communication skills training course; perfect for those new to the helpline sector or those responding to calls from the general public. Valuable... more