Language of Livechat is a one day interactive skills training course; perfect for those who have a launched a livechat channel and would like to train their staff and volunteers in... more
Setting up a service can be demanding, time consuming and hectic. If you are interested in helpline skills training in London and online, contact us at Authentic Responses to find ... more
It can often be helpful to have another view, and our support surgeries are your opportunity to ask a question. Contact us at Authentic Responses to find out more about our webinar... more
Beyond Blue focuses on callers who are at risk of suicide. The course address how to respond to suicide callers to your helpline. If you are interested in helpline skills training ... more
In Outcome Opportunities we examine your quantitative and qualitative call data and how these can provide insights into your callers. If you are interested in helpline skills train... more
Reflection and Resilience is a programme that is focused on you. We address the impact of responding to challenging calls. If you are interested in helpline skills training in Lond... more
Comprehensive Communication is a two day interactive skills training course; perfect for those new to the helpline sector, as well as those who are looking to refresh their knowled... more