Helpline Skills Training & Coaching
London & Online
We Help You Help Others
When someone calls a helpline, they are distressed or facing a crisis and they need advice, signposting or a listening ear. Your service may provide information, or counselling, but what is most important is that your response is authentic.
Authentic Responses is a helpline skills training agency based in London. We help organisations and individuals engage and connect with callers in a safe and positive manner. We run a number of operator training courses that will help you assist the distressed and evaluate your calls.
Work with a dedicated coach to manage the impact of calls, maintain good mental health and manage the demands of working with complex enquiries.
We have over 15 years of experience working in the helpline sector. We are passionate about the work that we do and are committed to helping those who help others. We offer an informal and supportive environment where you can develop the skills you need to provide the best response.