Team Communication Training
Effective team communication training is vital for building strong relationships and achieving successful outcomes, especially in sectors where empathy and responsiveness matter most.
Strengthen Skills, Build Understanding
At Authentic Responses, we know that communication goes far beyond sharing information. It's about building trust, supporting those in need, and ensuring every conversation leaves a meaningful impact.
Whether you're engaging with vulnerable individuals, handling high-pressure situations, or looking to boost teamwork, developing robust communication skills will help you connect, clarify, and resolve challenges with confidence.
Courses Provided by Authentic Responses
At Authentic Responses, we focus on practical, interactive courses designed to strengthen your communication skills in real-world settings. Our two core courses,Comprehensive Communication and Language of Livechat, support anyone working in helplines, customer service, or digital engagement roles.
Comprehensive Communication is a dynamic two-day programme that builds a strong foundation in face-to-face and telephone communication, covering everything from active listening to managing challenging conversations.
Language of Livechat is a focused one-day training for those responding via digital channels. It equips participants with the techniques required for clear, empathetic, and effective live chat interactions.
Both courses are suitable for individuals or teams and can be delivered online or in person.
Comprehensive Communication Course
Master Helpline Skills: Respond with Confidence in Every Conversation
Develop essential helpline skills and learn strategies to handle challenging situations with poise.
Comprehensive Communication is a dynamic two-day training course designed for anyone working on helplines, in customer-facing roles, or as a receptionist. Whether you're new to the sector or an experienced professional, this training provides the foundation you need for impactful communication.
Language of Livechat Course
Master the Language of Live Chat: Engage, Respond, and Connect Effectively
Learn techniques for delivering clear, empathetic, and meaningful digital conversations.
As live chat becomes the communication channel of choice, our Language of Livechat course (one-day interactive training) empowers teams to engage users with clarity, empathy, and consistency. Understand how digital communication differs, practice structuring chats, and discover strategies to identify and respond to user needs smoothly.
Ready to Enhance Your Communication Skills?
Whether you're interested in the Comprehensive Communication or Language of Livechat course, we're here to help your team excel. Book your spot today or request a customised team session. Get in touch with Authentic Responses on 07973 738787 or Contact us to start your organisation's journey toward effective communication.
Frequently Asked Questions
What is team communication training from Authentic Responses?
Team communication training from Authentic Responses develops skills in active listening, empathy, and effective communication for helpline and customer-facing roles.
What topics are covered in the Comprehensive Communication course?
The course covers active listening, effective questioning, handling challenging calls, setting boundaries, and ending conversations positively, delivered interactively.
Who should attend the Language of Livechat training?
Anyone handling online enquiries, such as helpline staff or customer service teams, will benefit from this one-day training focused on digital communication skills.
Are the communication training courses CPD accredited?
Yes, both the Comprehensive Communication and Language of Livechat courses are CPD accredited, supporting professional development and recognised training hours.
Can the courses be delivered online or in person across London?
Yes, Authentic Responses offers both online and in-person delivery options in London and worldwide, accommodating individual or team training needs.
How much does team communication training cost?
Fees start at £125 per participant, with group discounts available for teams of 10 or more booking together.
