Our development courses help you build confident, resilient teams, implement practical frameworks, and ensure your service is effective and sustainable. We believe in authentic, participant-led emotional intelligence training that transforms not only your team's outcomes but the experiences of your callers too.
At Authentic Responses, our team development courses focus on practical, impactful learning. We currently offer two specialised training options:
This CPD-accredited course equips helpline professionals with the essential tools to collect, analyse, and interpret call data. Through real-world case studies and interactive exercises, you'll learn how to measure service impact, gather meaningful feedback from callers, and make confident, data-driven improvements. The course is ideal for teams wanting to clearly demonstrate their value and drive ongoing service enhancement.
Perfect for anyone setting up or managing a helpline, this practical course provides a step-by-step framework for building and sustaining successful services. You'll explore key operational elements, including staff support, channel selection, and effective policy creation. By collaborating with peers, you'll leave with a clear roadmap and the confidence to implement high-quality, compliant, and impactful helpline operations.
Learn how to analyse call data and feedback to demonstrate value and improve service delivery.
Optimising Your Outcomes is a practical, CPD-accredited course offered by Authentic Responses. It empowers helpline professionals to effectively measure, interpret, and use call data for service improvement. In a sector where understanding the impact of your work is crucial, this course explores both quantitative and qualitative insights for continual development.
Turn your vision into reality with a clear framework for planning, staffing, and service delivery.
Helplines How To is a hands-on development course delivered by Authentic Responses, specifically designed for anyone setting up or refining helpline services. From creating policies to choosing the right channels, this course gives you the tools and strategies needed for smooth and compliant operations.
Book your place today on our team development courses with Authentic Responses and give your team the skills and strategies they need for lasting impact. Contact us now or email priya@authenticresponses.co.uk to book your training or discuss a specialised team session.
We offer 'Optimising your Outcomes' and 'Helplines How To' as team development courses, focusing on data analysis, outcome measurement, and setting up effective helpline teams.
Helpline professionals looking to improve their service using call data, feedback methods, and outcome measurement techniques will benefit most from this course.
This course covers helpline foundation building, staff support strategies, selecting channels, and creating policies for high-quality service delivery.
Yes, our Optimising your Outcomes course is CPD accredited, providing recognised professional development credits for participants.
Absolutely. Both courses are available as tailored team sessions with group discounts for 10 or more participants.
You can book a course or request information by contacting us via email at priya@authenticresponses.co.uk or visiting our contact page.
