The first month of the new year can be positive, exciting or challenging and sad. It really does depend on what is happening for you. more
It can be helpful to consider your responses before you commence on a service. Callers can often ask questions that may cross a boundary. more
Here we go again...another year and perhaps another new start? I'm a big fan of New Years....love the festive feel, the idea we can start afresh even if we carry on doing all the b... more
Is there a place to go when you want to further your skills in responding? more
In a moment these responses can happen to an individual. We may fight or flight, but did you know there are other responses as well? more
Personification, Onomatopoeia, Imagery, Metaphors are just a few examples of literacy devices. Why did we then decided to use Alliteration for our course titles more
Ever wondered the benefits of self care? more
How can a helpline worker shine a light for a caller more
We can sometimes struggle to maintain positive healthy boundaries in work and at home. more
Its time to take off the training wheels. We've spent the last few months developing our courses and are now ready to invite participants. Our aim is to provide an engaging, intera... more